The Prodways Hotline is exclusively reserved for users of Prodways ProMaker printers who need technical assistance.
Do you need technical assistance for your ProMaker printer?
Prodways Group (Prodways)
19, rue du 4 septembre 75002 Paris – France
Paris Trade and Companies Register (R.C.S.) 801 018 573
Legal representative: Raphaël Gorgé
Publication manager: Stéphanie Karsenty-Gourden
Tel.: +33 (0)1 30 90 44 12
Fax: +33 (0)1 30 22 46 40
24, Boulevard des Frères Voisin
Tel. : +33 9 77 218 247
The information contained on the www.prodways.com website is provided for information purposes only; the Company’s Management reserves the right to modify the content when appropriate. Users of this website have the right to download, view, copy and print any part of the website for their own personal use only; any reproduction and any use of copies for any other purpose is strictly prohibited. Notwithstanding the concession granted hereinabove, users may not modify, transfer, sell, reproduce, distribute, sub-license or publish any part of this website. No license and no right, other than the right to consult the website, are conferred on any person with regard to intellectual property rights. In particular, users are expressly prohibited from modifying in any manner, translating or incorporating elsewhere, the content of this website or any part thereof.
Prodways shall not be held liable, under any circumstance, for links to third-party websites and their content. Prodways authorizes third-party websites to introduce links directing users towards their content. This authorization applies to any website, with the exception of those that distribute information considered controversial, pornographic or xenophobic or likely to offend the sensibilities of a large number of people. Links to other websites are established by agreement with the websites concerned if Prodways deems appropriate, in view of the content and services of those websites.
In accordance with the provisions of the French Data Protection and Privacy Act no. 78-17 of January 6, 1978, information provided by users is reserved for use by Prodways and in no case shall be disclosed to third parties. In accordance with Articles 39 et seq of the aforesaid French Act no. 78-17, all users of the website who have entered personal data have the right of access, rectification, modification, deletion or refusal with regard to information that concerns them. You may exercise this right at any time, by addressing an e-mail to firstname.lastname@example.org or a letter to Prodways Group – 19, rue du 4 septembre 75002 Paris – France. In compliance with the legislation safeguarding personal data, the right of access to personal data is a personal right which may only be exercised by the person concerned with regard to their own personal data.
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Users are hereby notified that Prodways reserves the option of installing “cookies”, text files that may be transferred onto the User’s hard disk drive, to keep a record of information concerning browsing on this website from the user’s computer. The cookies will be used by Prodways to facilitate faster browsing on the website, to enable session tracking and to preserve the information gathered. Cookies help Prodways to understand how the site is used and to improve and update the website based on the data (e.g. number of users connected to the site) gathered by the cookies. All users have the option of refusing the installation of a cookie on their browser by configuring the latter to warn them before a cookie is installed, or they may bar the installation of all cookies if their browser incorporates that functionality. Refusal to authorize cookies may prevent the website from functioning properly. Upon consultation of our website www.prodways.com, cookies are used in three specific cases:
These cookies are in no case used for marketing purposes, nor are they transferred to third parties for any use other than that specified hereinabove. To find out more about cookies, refer to the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/
Prodways reserves the right to use information and data supplied by users to undertake research and statistical analyses and to use it for editorial purposes to improve the quality of services available on the website.
Prodways reserves the right to disclose, at any time, any information from the site concerning users, to satisfy legal or regulatory requirements. Prodways does not sell personal data to third parties. Prodways reserves the right to disclose and indicate to the authorities information concerning any breach by users of the regulations applicable to the website and any user activity that may be unlawful.
The user acknowledges that electronic communications, databases or websites are subject to errors, malfunctions, tampering and break-ins. By submitting a design, drawing or picture to Prodways, the user confirms that he is the owner and/or he has obtained from a third party the rights necessary for submitting this without any violation of any intellectual property rights. If the user chooses to manually request a quote by the website, PRODWAYS will use a reasonable degree of care to keep such confidential information confidential, including « .stl » or other build files submitted to Prodways Design & production services. In case of confidentiality constraint, Prodways highly recommends the user to sign a Non Disclosure Agreement with Prodways and avoid submitting drawings on the web site.
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Farsoon® is a registered trademark of Hunan Farsoon High-Tech Co.Ltd. Dreve® is a registered trademark of Dreve ProDiMed GmbH. Materialise®, Magics®, 3-matic®, MGX by Materialise®, RapidFit+®, and Scan2FEA® are registered trademark of Materialise. Following are registered trademark of DSM Somos® : 18420 ProtoGenTM®, Watershed®, 11122 XC NanoToolTM®. NeXt® is a registered trademark of Somos®. Formiga P110® is a registered trademark of EOS®. SLM® is a registered trademark of SLM Solutions Gmbh. SLS®, SLA® are registered trademark of 3D Systems Inc. DMLS® are registered trademark of EOS GmbH. Stratasys®, FDM® et FDM Technology®, are registered trademark of Stratasys Direct Manufacturing. ULTEM™ is a registered trademark of SABIC or one of its affiliates. Fortus®, Fortus 900mc® are registered trademark of Stratasys, Inc. Solid Concepts® is a registered trademark of Stratasys Direct, Inc. Obje®t, TangoBlackPlus®, VeroWhite®, PolyJet®, are registered trademark of Stratasys Ltd. DLP® is a registered trademark of Texas Instrument. Other trademarks are the property of their respective owners.
Prodways will make every possible effort to ensure that users have access to the website at all times. Prodways shall not be held liable in the event that the website becomes unavailable, for any reason whatsoever.